Help & FAQs
Answers to the things people ask us most.
Do I need an account to use Fuse?
No. You can buy airtime, data, cable TV and electricity as a guest. Receipts go to your email and SMS. Sign up only if you want history, saved beneficiaries or reminders.
How are my payments protected?
Every payment is processed through a PCI-compliant secure checkout. Your card details never touch our servers and every transaction is encrypted end-to-end.
What if my token doesn't arrive?
If payment succeeds but the token doesn't vend, we retry automatically. If it still fails, we refund you and send an SMS/email explaining what happened.
How do reminders work?
Registered users can set daily, weekly, monthly or custom reminders. We nudge you by SMS, email or in-app. No auto-payments in v1 — you stay in control of every spend.
Who is Inargy?
Inargy is a clean-energy technology company. Fuse is our consumer-facing vending product.
Still stuck?
Email help@fuse.inargy.co with your Fuse reference and we'll come back within 24 hours.